The main question people ask is why do we charge up to 4 times more than our competitors and our answer is this:

"Simple economics and experience tell you that the cheaper competition need to put many more websites onto comparable servers to make money, which almost invariably affects YOUR websites performance.

Their support can be over-burdened, technically or commercially inexperienced, dis-interested, email only and in some cases very expensive.

There can be many, many hidden extra's / restrictions that are skillfully smoothed over by the salesman whether through inexperience or cold manipulation, we know because we buy things too!

With so many sites on one server, cheaper companies usually spend lots of their time and money on software to restrict/manage your websites performance - the first minute you actually get busy your customers/surfers may start seeing, 'too many connections - try again later' or similar messages. Your email is usually slower as there are far more people trying to access the machine at the same time, the same can be said for FTP transfers to and from the site.

When you ring up or email them to complain, the answer you will get from cheap companies is, "Well, what do you expect for £100 p.a. - if your website is so critical you should be on our premium range of accounts......." and to be fair they almost have a point. What do you expect? The trouble is, the damage to your company, website and reputation has already been done.

Harlequin was formed with the knowledge that in any marketplace, a position always exists for a company that truly stands out head and shoulders above the rest.

Our references and testimonials speak for themselves and do the work of many salesmen, leaving us free to employ and concentrate more on support, design, marketing and admin staff which in turn leads to an even better service which generates more and more recommendations from satisfied clients, which leaves us needing less salesmen etc etc.... a very nice un-vicous circle to be in and we feel a modern model for business.

Our entire company costs for marketing can be summarised as spending on, and providing good services for existing clients rather than spending on trying to attract new ones - it seems to be working."

Features included as standard in all of our hosting plans :

Latest Windows 2000 Server Software
128 Bit Secure SSL (Shared Secure Server space).
10 POP3 - Email Accounts.
Secure Webmail - Pick up e-mails on the move via the secure https:// protocol for additional security.
Email Anti-Virus Scanning / Script Blocking- Extremely powerful and effective feature.
Email Spam Blocking - Its one of our biggest missions!
Password Protected Directories - Secure areas of your Website to authorised users without scripting..
Customised Error Pages 404 not found etc...make your own.
CGI / PHP / ASP/ASP.NET ready - our servers can take some walloping..
Forums - Snitz forums pre-installed and ready to use.
Statistics Package - KNOW who visits your site and monitor how they get there.
Full 'Raw' logfiles from your website - Allows in-depth offline analysis of your traffic.
5 User/FTP Access/Accounts - mum, dad, billy, sandra and YOU.
Freephone 0800 Technical Support - from highly skilled, dedicated and experienced staff.
Online Forums - For Harlequin Customers only.
State Of The Art Data Centre - Our equipment is housed with Host-Europe for one simple reason, they are the best UK provider out there, we have tried many..

 

* Instant Account Activation - upload your site in minutes.

Yes, especially Actinic ones

Actinic

As an Actinic Approved Partner and Developer Harlequin provides specialist hosting accounts and support for all versions of Actinic Catalog, Business & Developer .

We also provide freephone support for all Actinic Products or upgrades purchased through ourselves.

Specifications and Prices - Windows Shared Hosting - October 2003
comparison:	Standard Host	Developers Host
Domains:	1	5
Pop 3 Email Accounts:	10	150
Outgoing SMTP:	Yes	Yes
Bandwidth Allowance:	1 GB (extra @ 3p per MB)	5 GB (extra @ 2p per MB)
Disk Space:	50 MB (logfiles are NOT counted)	500 MB (logfiles are NOT counted)
Backup / Disaster Recovery:	Copy and Zip your entire website, email and logs via control panel.	RAID 5 + Daily off-site DAT Tapes (no fee for recovery) - Advanced Port Monitoring
Service level Agreement:	We guarantee that our network will be available at least 99.999% of the time.	We guarantee that our network will be available at least 99.999% of the time.
Security:	Shared Network Firewall	Hardware Firewall per Machine
Support:	9am - 7pm Monday to Saturday via Free-phone and email (outside these hours by arrangement)	24 hours a day, 365 days a year via Free-phone and email. We also provide a 'cotton wool' service for our developers. (call for details!)
Aimed At:	Single websites using less than 5Gb of bandwidth per month. (thats 95% of all websites.)	Actinic Developers, E-commerce Developers, High Traffic, Mission Critical Websites.
Prices:
Setup:	£50+vat	£200+vat
Monthly:	£35+vat	£120+vat
Annually:	£420+vat (no setup fee)	£1440+vat (no setup fee)
Bandwidth:	1Gb included - extra @ 3p per Mb	5Gb included - extra @ 2p per Mb
Extra Storage:	£1+vat per MB Per Year	£0.50+vat per MB Per Year
Dedicated SSL Cert:	£200+vat Per Year	£200+vat Per Year
Additional Email Addresses:	£5+vat one time fee	£5+vat one time fee
Remote Support	£30+vat per hour	Up to 4 hours per month included

When you consider that it only costs around £1.15 + vat per day for a Standard Shared Account or £3.94 + vat per day for a 5GB Developers account on an Enterprise Class Server, can your online business afford NOT to be hosted with Harlequin?

We also provide and maintain Dedicated Servers for clients, please call for an informal chat about your needs.